Terms & Conditions

VIP Creative

Registered in England and Wales | Company Number: 12726345 | VAT Number: 397823540

These Terms and Conditions govern the services provided by VIP Creative (” the Company”, “We”, “Us”, “Our”) to its clients (“Client”, “You”, “Your”). By hiring our services, you agree to the following terms.

1. Definitions

1.1. “Company” refers to VIP Creative, a registered business offering video and photography services in the UK.
1.2. “Client” refers to the individual, business, or organisation hiring our services.
1.3. “Services” refer to video production, photography, editing, and any additional creative or consultancy work provided by the Company.
1.4. “Deliverables” refer to the final images, videos, and other media provided to the Client.

2. Booking & Payment

2.1. A non-refundable deposit of 50% is required to secure a booking. The remaining balance is due as per the agreed payment schedule.
2.2. Payment can be made via Bank Transfer, Credit/Debit Card, or Invoice.
2.3. The final payment must be made within 14 days of project completion unless negotiated prior to payment of the deposit. Late payments may incur a late payment fee. This will be a daily interest of 8% plus the Bank of England base rate for business to business transactions.
2.4. If the Client fails to make payments on time, the Company reserves the right to withhold Deliverables until full payment is received.
2.5. Any additional expenses (such as travel, permits, or props) will be discussed and billed accordingly. The final invoice may vary if additional charges are accrued during the project.

3. Cancellation & Rescheduling

3.1. If the Client cancels the booking:

• 50% of the total fee is due if cancellation occurs within 14 days of the shoot.
• The full balance is due if cancellation occurs within 7 days of the scheduled shoot.

3.2. Rescheduling is subject to availability. Requests made within 14 days of the shoot may incur a rescheduling fee.
3.3. If VIP Creative cancels due to unforeseen circumstances (e.g., illness, equipment failure), the Client will be offered a full refund or an alternative booking date.

4. Copyright & Usage Rights

4.1. All intellectual property rights, including copyright, remain with VIP Creative unless otherwise agreed in writing.
4.2. The Client is granted a non-exclusive, non-transferable license to use the Deliverables for the agreed purposes (e.g., marketing, social media, personal use).
4.3. The Client must not edit, sell, or redistribute the Deliverables without prior written permission.
4.4. VIP Creative reserves the right to use the Deliverables for its portfolio, website, and promotional materials unless the Client explicitly requests confidentiality in writing.
4.5. If the Client wishes to obtain full copyright ownership, this must be negotiated separately and will incur an additional fee.

Full Copyright Transfer (Buyout)

4.6. If a client wants full ownership, a separate agreement must be made. VIP Creative can charge an additional fee for copyright transfer, as they are giving up future rights to the content.

4.7. RAW photography files and RAW video footage are not part of the final deliverable service. If you require any RAW footage, you will need to discuss this prior to filming and the files will be charged at 3X the project fee (Minimum of £500).

5. Revisions & Editing

5.1. The Client is entitled to 1 rounds of revisions as part of the agreed package.
5.2. Additional revisions beyond the agreed rounds will be charged at £350 per revision.
5.3. Requests for revisions must be submitted within 7 days of receiving the initial draft.
5.4. Major changes, such as altering the concept, reshooting scenes, or significant retouching, may incur additional costs.

6. Project Delivery

6.1. Final Deliverables will be provided in the agreed formats (e.g., MP4, JPEG) after production completion.
6.2. The Client is responsible for downloading and backing up all delivered files. The Company is not responsible for lost files once delivered.
6.3. If expedited delivery is required, an additional fee may apply.

6.4. Deliverables will be stored electronically and online for the client for 24 months unless otherwise agreed. Further storage if required will incur additional costs.

7. Data Protection & GDPR Compliance

7.1. The Company is committed to protecting personal data in accordance with the UK GDPR and the Data Protection Act 2018.
7.2. The Client’s personal data will only be used for the purpose of fulfilling the contract and will not be shared with third parties without consent.
7.3. The Client has the right to request access, correction, or deletion of their data at any time by contacting [email protected].

8. Liability & Indemnity

8.1. The Company is not liable for:

• Unforeseen circumstances affecting the shoot (e.g., weather, venue restrictions).
• Client dissatisfaction based on subjective opinions.
• Loss or corruption of Deliverables after they have been delivered.
  8.2. The Client agrees to indemnify and hold VIP Creative harmless from any claims, damages, or legal disputes related to the use of the final product.

9. Force Majeure

9.1. The Company shall not be held liable for failure to perform due to unforeseen events beyond its control, including:

• Natural disasters
• Acts of government
• Technical failures
  9.2. In such cases, a full refund or rescheduling will be offered where possible.

10. Complaints & Dispute Resolution

10.1. If the Client is dissatisfied with the Services, they must submit a formal complaint within 7 days of receiving the Deliverables.
10.2. Both parties agree to attempt to resolve disputes amicably before taking legal action.
10.3. If a resolution cannot be reached, disputes will be handled under the jurisdiction of the courts of England and Wales.

11. Agreement & Amendments

11.1. These Terms and Conditions constitute the entire agreement between the Client and the Company.
11.2. The Company reserves the right to update these Terms at any time, with the latest version available on our website.